Delivery

Delivery times


Unless you’re having a product specially made, delivery is normally within 14 working days, and often much sooner.

The seller will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once the order has been received.

If you want more information about delivery for a product that you’ve already ordered, please contact us by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the seller will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the seller will be in touch again to let you know when to expect delivery.

Delivery and promotions


If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost.

International delivery


International delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.

International delivery zones


Western Europe

UK, Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

International Economy Delivery: Please allow 10 - 20 working days from receive. ( Royal mail, Postnl or EMS )

E-Parcel Delivery: Please allow 5 - 10 working days from receive. ( UPS, Fedex, DHL or other )

Flat Rate Delivery: Please allow 20 - 35 working days from receive. 


Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

International Economy Delivery: Please allow 10 - 20 working days from receive. ( Postnl or EMS )

E-Parcel Delivery: Please allow 5 - 10 working days from receive. ( UPS, Fedex, DHL or other )

Flat Rate Delivery: Please allow 20 - 35 working days from receive. 


USA and Canada

International Economy Delivery: Please allow 10 - 20 working days from receive. ( USPS or EMS )

E-Parcel Delivery: Please allow 5 - 10 working days from receive. ( UPS, Fedex, DHL or other )

Flat Rate Delivery: Please allow 20 - 35 working days from receive. 


Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People's Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

International Economy Delivery: Please allow 4 - 20 working days from receive. ( EMS, AU post)

E-Parcel Delivery: Please allow 5 - 10 working days from receive. ( UPS, Fedex, DHL or other )

Flat Rate Delivery: Please allow 20 - 35 working days from receive. 


If you want to check timing or costs of delivery, please contact us; we'll be happy to help.

Last amended: November 2017